Cancellation & Refund policy

Thank you for choosing Ruby’s Remote Notary. We strive to provide efficient and reliable online notary services. Please review our refund and cancellation policy outlined below:

Non-Refundable Appointment Deposit:

When scheduling your notary appointment, a non-refundable deposit of $25 is required to secure your desired time slot. The deposit will be deducted from the total cost of your notary service upon completion. The deposit can be paid when booking your service, and the appointment will be confirmed upon receipt of the deposit.

Cancellation of Notary Service:

If you need to cancel your scheduled notary service, we kindly request that you provide us with a notice of cancellation at least 24 hours in advance. To cancel an appointment, please contact us via phone 281-721-9454 or email at rubysremotenotary@gmail.com.

Refunds for Cancelled Notary Services & No Shows:

If you cancel your notary service appointment at least 24 hours in advance, we will issue a full refund of the service fee paid.
For cancellations made less than 24 hours in advance, a cancellation fee of $25 may apply, and the refund will be processed for the remaining amount.

Refunds for Completed Notary Services:

Once the notary service has been completed, refunds will not be provided unless there are extenuating circumstances. In such cases, please contact us to discuss your situation, and we will review it on a case-by-case basis.

Technical Issues or Service Interruptions:

In the event of technical issues or service interruptions that prevent the successful completion of the notarization process, we will make every effort to resolve the problem promptly. If we are unable to resolve the issue and complete the service, a full refund will be provided.

Non-Appearance or Failure to Present Documents:

If you or the required parties fail to appear or present the necessary documents for notarization at the scheduled time, refunds will not be provided.

Payment Disputes:

If you believe there has been an error in processing your payment or have concerns regarding the charged amount, please contact our customer support team as soon as possible. We will investigate the matter and resolve any valid payment disputes promptly.

Refund Processing:

Refunds will be processed using the original payment method. Please note that it may take several business days for the refund to be reflected in your account, depending on the policies of your financial institution.

Policy Changes:

We reserve the right to modify or update our refund and cancellation policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

If you have any questions or need further clarification regarding our refund and cancellation policy, please do not hesitate to contact us.

Last updated: 6/24/2023